Returns & Exchanges
At IL GUSTO, we strive to ensure every gourmet selection meets our high quality standards. Due to the perishable nature of our food products, we offer returns or replacements on items that arrive damaged or incorrect within 14 days of delivery.
Check Eligibility
Ensure your items are unopened, in their original packaging, and that you have initiated the request within 14 days of receipt.
Contact Support
Email our customer service team with your order number and clear photographs of the product issues to receive a Return Authorization.
Package Your Items
Securely pack the products in their original shipping box to prevent further damage during transit back to our warehouse.
Receive Refund or Exchange
Once our quality team inspects the returned goods, we will process your full refund or dispatch a replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing